Terms and conditions of use

Customers must arrive at the airport at least 3 hours before departure for international flights.
Customers should keep digital and printed copies of their booking confirmation and travel documents.
It is recommended to check weather conditions and pack accordingly for the destination.
Customers should familiarize themselves with local customs and laws to avoid potential issues during their trip.
MASAEL SAL provides emergency contact numbers for support in case of unexpected travel issues.

MASAEL SAL reserves the right to update these terms at any time.
Any modifications to the terms and conditions will be posted on the official website.
Customers will be informed of significant changes via email if they have an active booking.
Continued use of MASAEL SAL’s services after updates signifies acceptance of the new terms.
Customers who disagree with changes may cancel their bookings under the standard refund policy.

These terms and conditions are governed by Spanish law.
Customers must first attempt to resolve disputes through MASAEL SAL customer support.
If no resolution is reached, disputes will be settled in the courts of Madrid, Spain.
MASAEL SAL is not responsible for legal fees incurred by the customer in a dispute.
If a third party (e.g., a hotel or airline) is involved, the dispute must be resolved with them directly.

Payments can be made via credit card, bank transfer, or other accepted methods listed on the MASAEL SAL website.
All prices are displayed in EUR (€) unless otherwise specified.
Customers are responsible for any currency exchange fees charged by their bank or payment provider.
If a payment is disputed or reversed, MASAEL SAL reserves the right to cancel the booking until the issue is resolved.
In cases of failed payments, customers will be notified and given 24 hours to provide an alternative payment method.

MASAEL SAL is not responsible for lost, stolen, or damaged personal belongings during the trip.
Customers should use hotel safes or personal locks to secure valuables.
Any theft or loss should be reported immediately to local authorities and MASAEL SAL customer support.
Travel insurance is highly recommended to cover loss or theft of valuables.
MASAEL SAL will assist customers in reporting lost items but cannot guarantee recovery.