6. Excursions and Included Services
- MASAEL SAL provides guided tours in multiple languages (English, German, Spanish, Italian, French).
- Customers will receive a detailed itinerary and additional offers five (5) days before the vacation start date.
- Discounts are available for restaurants, car rentals, and adventure activities.
- MASAEL SAL collaborates with local businesses to provide exclusive deals for travelers.
- Not Included: Personal expenses, visa fees, medical insurance, and non-agency transportation.
7. Travel Insurance
- Customers are strongly encouraged to purchase comprehensive travel insurance covering:
- Medical expenses and repatriation.
- Trip cancellations or interruptions.
- Lost or stolen baggage.
- MASAEL SAL is not responsible for medical costs, accidents, or illnesses occurring during the trip.
- Travel insurance must be arranged before departure, as MASAEL SAL does not provide insurance services.
8. Privacy and Data Protection
- All customer data is handled according to GDPR regulations.
- MASAEL SAL will not share personal information with third parties without consent.
- Customers may request deletion of their data by contacting customer support.
- Personal data is used only for booking, communication, and promotional purposes (if agreed by the client).
- MASAEL SAL ensures that all online transactions are secured with encryption technology.
9. Transportation and Luggage Policy
- Customers are responsible for complying with airline and transport providers’ luggage policies.
- Oversized or additional luggage may be subject to extra fees.
- MASAEL SAL is not responsible for lost, delayed, or damaged baggage.
- Customers should report any baggage-related issues directly to the airline or transport provider.
- Some vacation packages may include checked baggage—details will be outlined in the booking confirmation.
10. Force Majeure Clause
MASAEL SAL is not liable for cancellations or delays caused by:
- Natural disasters (earthquakes, floods, hurricanes).
- War, terrorism, or civil unrest.
- Government-imposed travel restrictions or pandemics.
- Airline or transportation strikes beyond MASAEL SAL’s control.
- Changes in local laws or entry regulations affecting the booked vacation.
In such cases:
- Customers may reschedule their trip or receive a partial or full refund, depending on circumstances.
- MASAEL SAL will work to find alternative travel solutions but cannot guarantee compensation for external expenses.