TERMS AND CONDITIONS
MASAEL SAL - Travel Agency
Effective Date: [Insert Date]
MASAEL SAL is a travel agency offering vacation packages worldwide. The agency operates under the name MASAEL SAL and is headquartered at:
Address: CALLE JACOMETREZO, 15 - 3 C, 28013, Madrid, Spain.
Website: https://travelmasael.com/
MASAEL SAL guarantees that if a vacation cannot take place, customers will receive a 100% refund within 30 days from the scheduled vacation date. If a customer cancels a vacation package for personal reasons, the refund will be 100% within 14 business days from the date the request is made through customer support.
Customers are responsible for providing accurate booking details, and any modifications must be requested through customer support within 24-72 hours or 1 business day.
1. Definitions and Terminology
- Agency: Refers to MASAEL SAL, a registered travel agency headquartered in Madrid, Spain.
- Client: Any individual or group that books a vacation package through MASAEL SAL.
- Vacation Package: Includes accommodation, guided tours, transport, and optional additional services provided by the agency.
- Force Majeure: Unforeseen events (natural disasters, war, pandemic, government restrictions) that may affect travel.
2. Booking Process
- Customers must complete an online or in-person booking form with accurate personal details.
- Payments must be completed within three (3) business days of receiving the invoice.
- Once payment is received, the reservation is confirmed, and a booking confirmation email will be sent.
- Failure to make payment on time results in automatic cancellation.
3. Modification of Travel Packages
- Traveler name changes are allowed within 24 to 72 hours or one (1) business day after booking.
- Customers can switch to another package of equal value if requested at least 14 days before departure.
- If switching to a more expensive package, the difference must be paid.
- Downgrading to a cheaper package is not allowed, but a voucher for future trips may be issued.
4. Customer Rights and Responsibilities
- Customers must provide valid identification, passports, visas, and necessary health documents.
- Customers must adhere to local laws and cultural norms while traveling.
- Any fraudulent activity (fake bookings, identity theft) will result in legal action.
- MASAEL SAL is not responsible for personal belongings lost during the trip.
5. Refund and Cancellation Policy
- If a vacation is canceled by MASAEL SAL due to unforeseen circumstances, a 100% refund will be issued within 30 days.
- If a customer cancels their vacation package, they will receive a 100% refund within 14 business days from the date of the request via customer support.
- If cancellation is made less than 14 days before departure, the refund is subject to the agency’s review.